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Privacy Policy

Last Updated: September 2026. Your privacy and data security are central to how we operate at TUNU Publishers.

1. Introduction

TUNU Publishers ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, or purchase educational materials and services from us.

We process personal data in compliance with the Kenya Data Protection Act, 2019.


2. Information We Collect

We collect personal information that you voluntarily provide when contacting us, placing an order, or sending a message:

  • Contact Details: Name, email address, phone number, and physical or delivery address.
  • Payment Data: All payments are handled securely directly through M-PESA. We do not collect, process, or store credit card details or bank credentials on our systems.
  • Inquiries & Correspondence: Details submitted through our contact forms, WhatsApp chats, or manuscript submission entries.
  • Technical & Advertising Data: Basic browser data and anonymized analytics gathered strictly through advertising services to improve campaign outreach.

3. How We Use Your Information & Response Times

We strictly limit the use of your data to essential business operations:

M-PESA Payment Verification

Verifying M-PESA payment confirmations securely to dispatch order shipments.

Prompt Support Response

We aim to review and respond to all messages and inquiries within one business day.

Advertising & Outreach

Utilizing advertising platforms to deliver relevant updates on newly published CBC materials.

Legal Compliance

Fulfilling statutory tax and record-keeping requirements under Kenyan law.


4. Third-Party Policy

TUNU Publishers does not share, sell, or rent your personal data to any external third parties, except as necessary for digital advertising platforms to serve relevant notices. All transaction and personal information remains strictly confidential within our organization.


5. Your Data Rights

Under the Kenya Data Protection Act, 2019, you reserve the right to:

  • Access the personal information held by us.
  • Request corrections or updates to inaccurate details.
  • Request full removal or deletion of your personal contact records.

6. Contact Us & Office Location

Have a question or need to send us a message? We respond within one business day. You can reach out via email, phone, WhatsApp, or visit our office.

Our Office:

Harambee Sacco Shopping Centre, Donholm
(Along Manyanja Road), Nairobi, Kenya

Opening Hours:

Mon – Sat: 8:00am – 6:00pm