Terms of Service
Last Updated: September 2026. Please read these terms carefully before placing orders or using our services.
1. Acceptance of Terms
By accessing this website, purchasing books or learning materials, or engaging with TUNU Publishers, you agree to be bound by these Terms of Service and all applicable laws of the Republic of Kenya.
If you do not agree with any part of these terms, please refrain from using our website or ordering our products.
2. Orders & Payments
All purchases made through TUNU Publishers are subject to stock availability and price confirmation.
- Payment Processing: All online and direct purchases are processed securely through M-PESA.
- Order Confirmation: An order is deemed accepted once M-PESA payment verification is completed.
- Pricing: Book prices are listed in Kenyan Shillings (KES) and are subject to change without prior notice.
3. Delivery & Dispatch
We organize book dispatches to addresses and pickup points across Kenya. Delivery timelines vary depending on location, but orders are generally processed immediately following payment confirmation.
Customers are responsible for providing accurate delivery details and recipient contact numbers.
4. Intellectual Property & Copyright
All content published by TUNU Publishers—including CBC-aligned textbooks, storybooks, artwork, cover graphics, digital content, and website text—is protected under the Copyright Act of Kenya and international copyright treaties.
Unlawful reproduction, scanning, photocopying, resale, or digital distribution of our publications without prior written consent from TUNU Publishers is strictly prohibited.
5. Manuscript Submissions
Authors submitting manuscripts for publishing review guarantee that their submissions are original works and do not infringe on any third-party copyrights or trademark rights.
We review author inquiries and manuscript proposals promptly, aiming to respond within one business day.
6. Customer Support Commitment
We strive to maintain accurate inventory and provide efficient support. For inquiries submitted via our contact form, email, or WhatsApp, our customer service team aims to respond within one business day.
7. Contact Information
If you have questions regarding these Terms of Service, please contact us or visit our office during operational hours:
Harambee Sacco Shopping Centre, Donholm
(Along Manyanja Road), Nairobi, Kenya
Mon – Sat: 8:00am – 6:00pm